• HOME
  • NEWS
  • EXPLORE
    • CAREER
      • Companies
      • Jobs
    • EVENTS
    • iGEM
      • News
      • Team
    • PHOTOS
    • VIDEO
    • WIKI
  • BLOG
  • COMMUNITY
    • FACEBOOK
    • INSTAGRAM
    • TWITTER
Tuesday, September 2, 2025
BIOENGINEER.ORG
No Result
View All Result
  • Login
  • HOME
  • NEWS
  • EXPLORE
    • CAREER
      • Companies
      • Jobs
        • Lecturer
        • PhD Studentship
        • Postdoc
        • Research Assistant
    • EVENTS
    • iGEM
      • News
      • Team
    • PHOTOS
    • VIDEO
    • WIKI
  • BLOG
  • COMMUNITY
    • FACEBOOK
    • INSTAGRAM
    • TWITTER
  • HOME
  • NEWS
  • EXPLORE
    • CAREER
      • Companies
      • Jobs
        • Lecturer
        • PhD Studentship
        • Postdoc
        • Research Assistant
    • EVENTS
    • iGEM
      • News
      • Team
    • PHOTOS
    • VIDEO
    • WIKI
  • BLOG
  • COMMUNITY
    • FACEBOOK
    • INSTAGRAM
    • TWITTER
No Result
View All Result
Bioengineer.org
No Result
View All Result
Home NEWS Science News

Implementing Industry 4.0 in SMEs by focusing on the customer

Bioengineer by Bioengineer
April 29, 2021
in Science News
Reading Time: 3 mins read
0
Share on FacebookShare on TwitterShare on LinkedinShare on RedditShare on Telegram

A study by the UPV/EHU-University of the Basque Country offers SMEs a tool to change the way customers interact with companies, and their experiences

IMAGE

Credit: 123RF

Small and medium-sized manufacturing enterprises (SMEs) face many obstacles and difficulties (economic, technical, cultural, etc.) when it comes to implementing Industry 4.0. “These are transition processes that are economically costly, and in which SMEs often come up against technical and cultural problems, as they are not cognizant of how to make this transition, or of the benefits their companies stand to gain by implementing Industry 4.0,” explained the UPV/EHU pre-doctoral researcher Víctor Ramírez-Durán.

While several pieces of work address the incorporating of Industry 4.0 technologies into the sphere of product lifecycle and supply chain, which SMEs could use as a reference, this is not the case as far as the customer life cycle in concerned. In this respect, in a piece of work conducted by the UPV/EHU’s BDI research group, a methodology has been developed to assist professionals in SME software departments in the task of creating new software services aligned with Industry 4.0; using low-cost options, this would enable them to change the way customers interact with companies and the experiences they have while interacting with them. “Industry 4.0 technologies can help to better understand customers, improve their experience when interacting with products, and facilitate enhanced after-sales support,” said Ramirez, author of the work.

Semantic technologies and 3D visualization

The proposed methodology describes a series of well-specified phases and activities that are easy to understand and implement, and which can make this transition possible by using minimal financial resources and taking advantage of new technologies. “With this methodology, it is possible to identify the shortcomings that a company may have with regard to customers, and to analyse how services can be generated in a way that would improve how the customer is treated. The methodology is general; i.e. it does not say which services need to be implemented but helps to spot the shortcomings that can be remedied by generating new services,” says Ramírez.

The methodology is mainly based on the use of semantic technologies and 3D visualization. Semantic technologies, in this case ontologies -a network or system that specifies the existing relationships between the concepts of a domain or area of knowledge- provide a high degree of flexibility for the description of knowledge, and also facilitate inference and reasoning processes that are difficult to achieve using traditional databases. On the other hand, 3D visualization technologies offer improved visual representation including better graphics and navigation controls, allowing the user to enjoy an enhanced, interactive experience.

As the researcher explained, this methodology could be used, for example, to create an improved catalogue of a company’s products through the 3D visualization of models and advanced navigation options, “with precise descriptions and characteristics of different parts of the model. It could also be used to create a search module which suggests to the customer which product he or she needs”. Another of the examples highlighted by Ramírez could be a virtual technician to improve customer service once the product has been purchased. However, Ramírez pointed out that “the methodology is designed in a practical way so that each company can carry out an analysis allowing it to solve a range of problems in relation to its customers. All these benefits will improve the relationship between the customer and the company and achieve a high degree of customer loyalty”.

Additional information

Víctor Julio Ramírez-Durán is a pre-doctoral researcher in the Department of Computer Languages and Systems (LSI) of the Faculty of Informatics of the UPV/EHU. His thesis supervisors are the lecturer Idoia Berges and the professor Arantza Illarramendi.

###

Media Contact
Matxalen Sotillo
[email protected]

Original Source

https://www.ehu.eus/en/web/campusa-magazine/-/implementing-industry-4.0-in-smes-by-focusing-on-the-customer

Related Journal Article

http://dx.doi.org/10.1016/j.compind.2021.103403

Tags: Computer ScienceSoftware EngineeringTechnology/Engineering/Computer Science
Share12Tweet8Share2ShareShareShare2

Related Posts

Culturally Tailored Tools for Early Eating Disorder Detection

September 2, 2025
blank

Assessing Clonal Fidelity in Pterocarpus Marsupium Plantlets

September 2, 2025

MRI Radiomics and Tumor Microenvironment in Cervical Cancer

September 2, 2025

Evaluating Acupuncture Guidelines for Chronic Pain Relief

September 2, 2025
Please login to join discussion

POPULAR NEWS

  • blank

    Breakthrough in Computer Hardware Advances Solves Complex Optimization Challenges

    153 shares
    Share 61 Tweet 38
  • Molecules in Focus: Capturing the Timeless Dance of Particles

    143 shares
    Share 57 Tweet 36
  • New Drug Formulation Transforms Intravenous Treatments into Rapid Injections

    117 shares
    Share 47 Tweet 29
  • Do people and monkeys see colors the same way?

    112 shares
    Share 45 Tweet 28

About

We bring you the latest biotechnology news from best research centers and universities around the world. Check our website.

Follow us

Recent News

Culturally Tailored Tools for Early Eating Disorder Detection

Assessing Clonal Fidelity in Pterocarpus Marsupium Plantlets

MRI Radiomics and Tumor Microenvironment in Cervical Cancer

  • Contact Us

Bioengineer.org © Copyright 2023 All Rights Reserved.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In
No Result
View All Result
  • Homepages
    • Home Page 1
    • Home Page 2
  • News
  • National
  • Business
  • Health
  • Lifestyle
  • Science

Bioengineer.org © Copyright 2023 All Rights Reserved.