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	<title>dynamic capability theory &#8211; BIOENGINEER.ORG</title>
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		<title>When AI Meets the Customer: New Study Maps the Hidden Recipes Behind Firm Performance</title>
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		<pubDate>Wed, 07 Oct 2026 08:55:31 +0000</pubDate>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[AI Governance]]></category>
		<category><![CDATA[AI interoperability]]></category>
		<category><![CDATA[capability configurations]]></category>
		<category><![CDATA[digital service providers]]></category>
		<category><![CDATA[digital transformation]]></category>
		<category><![CDATA[dynamic capability theory]]></category>
		<category><![CDATA[firm performance]]></category>
		<category><![CDATA[fsQCA]]></category>
		<category><![CDATA[information systems]]></category>
		<category><![CDATA[perception divide]]></category>
		<category><![CDATA[User experience]]></category>
		<category><![CDATA[website socialness]]></category>
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					<description><![CDATA[A new fsQCA study of digital service providers reveals multiple equifinal combinations of digital interaction and AI governance capabilities that drive firm performance, while exposing a persistent perception divide between users and providers over website socialness and AI interoperability.]]></description>
		
		
		
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